Finsbury Park Removals Privacy Policy

This Privacy Policy explains how Finsbury Park Removals collects, uses, stores and shares personal data relating to our customers and potential customers. It applies to all Finsbury Park Removals customers and individuals making enquiries within our service area, including those who contact us to obtain quotations, book services, or otherwise interact with our business.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful way, in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Who this Privacy Policy applies to

This Privacy Policy applies to:

Individuals, households and businesses who request a quote, make a booking or receive removal, packing, storage or related services from Finsbury Park Removals in our operating area.

Individuals who visit our website, contact us by phone, post or other communication channels, or interact with us through any other means for the purpose of using or finding out about our services.

Personal data we collect

The type and amount of personal data we collect depends on how you interact with us and the services you request. We may collect the following categories of information:

Identity and contact details, such as your name, title, postal address, collection and delivery addresses, and any other contact details you choose to provide when enquiring or booking.

Service and booking information, including details of the property and access at collection and delivery locations, inventory of items to be moved, preferred dates and times, and any special instructions related to your move.

Communication records, including information you provide when you contact us by phone, through online forms, or via other communication methods, along with notes of conversations and correspondence relating to quotes, bookings and after-service support.

Payment and transaction data, limited to payment method details that are necessary to process your payment, billing information and records of payments made for our services. We do not store full card details when payments are processed through secure payment providers.

Technical and usage data, such as information about how you use our website and services, including basic analytics data. This may involve use of cookies or similar technologies where permitted by law and your browser settings.

How we collect your personal data

We may collect your personal data in the following ways:

Directly from you when you request a quote, make a booking, contact us with a question, provide feedback, or engage with our staff before, during or after a move.

Indirectly via third parties such as comparison sites, lead generation partners or business partners that pass your details to us when you have given them permission to do so for the purpose of arranging removal or related services.

Automatically when you visit our website, through basic analytics data that helps us understand how visitors use our site and improve our online services.

Lawful basis for processing your data

We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:

Contract. We process your data when it is necessary to take steps at your request before entering into a contract, such as providing a quotation, and when necessary to perform a contract with you, such as carrying out your removal or related services.

Legal obligation. We may process certain data where we are required to do so by law, such as maintaining records for tax or accounting purposes.

Legitimate interests. We may process your data when it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This can include managing our operations, handling enquiries or complaints, and improving our services.

Consent. In some cases, we may rely on your consent, for example for certain forms of marketing communications where required by law. When we rely on consent, you can withdraw it at any time.

How we use your personal data

We may use your personal data for the following purposes:

To provide quotations, confirm availability and give information about our services when you request it.

To set up, manage and deliver your removal, packing, storage or related services, including arranging staff, vehicles, access and logistics.

To communicate with you regarding your enquiry or booking, including sending confirmations, updates, reminders and important service messages.

To process payments, issue invoices, track transactions and maintain accurate accounting records.

To respond to queries, requests, feedback and complaints, and to provide after-service support.

To manage our relationship with you, including keeping records of previous services and improving our customer service.

To comply with legal and regulatory requirements and to establish, exercise or defend legal claims where necessary.

Data sharing and processors

We will not sell your personal data. We may share your personal data with carefully selected third parties when necessary for the purposes described in this Privacy Policy. These third parties act as data processors or, in limited cases, as separate controllers.

Data processors may include:

Payment service providers that securely process card or electronic payments on our behalf.

IT service providers that host or support our systems, website, booking tools or communication platforms.

Professional advisers, such as accountants or legal advisers, who require access to relevant data in order to provide their services.

Where we use data processors, we ensure that appropriate contracts and safeguards are in place to require them to process your data only in accordance with our instructions and to protect it adequately.

We may also share data where required by law, with regulatory authorities or law enforcement, or in connection with potential or actual legal proceedings.

Data retention and storage

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements.

In general:

Data relating to quotes and enquiries that do not result in a booking may be kept for a limited period to help us manage follow-up queries and improve our services.

Data relating to completed services, including booking details, communications and transaction records, is typically kept for the duration of the contractual relationship and for a period afterwards as required by law or to handle any queries, complaints or legal claims.

The precise retention period for each category of data can vary based on the nature of the information and legal requirements. When data is no longer needed, we will delete it securely or anonymise it so that it can no longer be linked back to you.

International transfers

Where possible, we aim to keep your personal data within the United Kingdom or within jurisdictions that offer a similar level of data protection. If we do use service providers that process data outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as standard contractual clauses or equivalent measures.

Your data protection rights

Under data protection law, you have several rights in relation to the personal data that we hold about you. These include:

The right of access. You have the right to request confirmation that we process your personal data and to request a copy of that data, along with information about how we use it.

The right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and there is no legal reason for us to keep it.

The right to restrict processing. You can request that we restrict the processing of your data in specific situations, such as while we are verifying its accuracy or considering an objection you have raised.

The right to object. You may object to certain types of processing, including processing based on legitimate interests and, in particular, any direct marketing activities.

The right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your data in a structured, commonly used and machine readable format and to request that it be transferred to another organisation where technically feasible.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.

How to exercise your rights

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or other official communication materials. In order to protect your privacy, we may need to verify your identity before responding to certain requests.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. However, we encourage you to contact us first so that we can try to resolve your concerns directly.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any changes will take effect when the updated version is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.