Finsbury Park Removals Terms and Conditions

These Terms and Conditions set out the basis on which Finsbury Park Removals provides removal, relocation and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Finsbury Park Removals, the removal services provider.

Customer means the individual, business or organisation that requests and pays for the services.

Services means any removal, packing, loading, transport, unloading, storage, clearance or related services provided by the Company.

Goods means the items, belongings or property that are the subject of the Services.

Service Area means the general areas in which the Company operates, including but not limited to Finsbury Park and surrounding districts, as well as wider locations within the United Kingdom as agreed.

2. Scope of Services

The Company provides residential and commercial removals, including local moves, longer distance moves within the UK, packing and unpacking services, loading and unloading, and related assistance as agreed in writing.

The exact scope of the Services, including any additional tasks, access requirements and service area details, will be set out in the booking confirmation or written quotation provided to the Customer.

Any services not expressly included in the quotation or booking confirmation are excluded and may incur additional charges if requested by the Customer and agreed by the Company.

3. Quotations and Estimates

All quotations and estimates are based on the information provided by the Customer, including but not limited to the volume and nature of the Goods, access conditions at collection and delivery addresses, distance travelled, and any special requirements.

The Company reserves the right to amend the quotation or apply additional charges if:

Information provided by the Customer is inaccurate or incomplete.

Additional services are requested that were not included in the original quotation.

Access to the property is significantly more difficult than reasonably anticipated, including, for example, long carrying distances, restricted parking, or additional floors without lift access.

The volume or weight of the Goods is greater than initially declared.

Any changes to the quotation or pricing will be communicated to the Customer as soon as reasonably practicable and must be agreed before the additional services are carried out, unless circumstances make prior agreement impracticable.

4. Booking Process

A booking is made when the Customer has accepted a quotation or written proposal from the Company and the Company has confirmed acceptance of that booking.

The Customer may be required to provide details including full names, addresses for collection and delivery, access information, anticipated inventory, preferred dates, and any special instructions or fragile or valuable items.

The Company may require a deposit or advance payment to secure a booking. The amount and due date of any deposit will be specified in the quotation or booking confirmation.

Bookings are subject to availability. The Company does not guarantee availability for any specific date until it has issued a written or electronic confirmation.

5. Customer Responsibilities

The Customer is responsible for:

Ensuring that adequate and accurate information is provided to the Company at the time of enquiry and booking.

Obtaining all necessary permissions, permits, or authorisations for parking, loading and unloading at both the collection and delivery addresses. This may include, for example, arranging parking suspensions or visitor permits where required.

Ensuring that all Goods are properly packed and secured, unless the Company has agreed to provide packing services. Goods should be packed in suitable containers or boxes that can be safely lifted and stacked.

Ensuring that any items that require disassembly or reassembly are identified in advance, and that relevant instructions or tools are available.

Removing from the Goods any items that are prohibited, hazardous or illegal, including but not limited to flammable materials, explosives, firearms, illegal substances or items that cannot be transported safely under applicable laws and regulations.

Supervising the move or appointing a trusted representative to be present at collection and delivery addresses to guide the placement of items and confirm completion.

6. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows.

A deposit may be required at the time of booking to secure the date and resources. This deposit is non-refundable except where the Company cancels the booking without offering a suitable alternative date.

The balance of the charges is payable on or before completion of the Services, as specified in the quotation or booking confirmation.

The Company may accept various forms of payment, which will be stated in the quotation or confirmed during the booking process.

If payment is not made when due, the Company reserves the right to:

Charge interest at the statutory rate applicable to late payments until full payment is received.

Suspend or withhold services, including the release of Goods, until all outstanding amounts are paid in full.

Recover from the Customer all reasonable costs incurred in pursuing late or unpaid amounts, including collection agency fees or legal costs.

7. Cancellations and Changes

If the Customer wishes to cancel or change a booking, the Customer must notify the Company as soon as possible.

The following cancellation terms apply unless otherwise stated in the quotation or booking confirmation.

If the Customer cancels more than a specified number of working days before the scheduled service date, any deposit may be refunded at the Companys discretion or an administration fee may be retained to cover costs already incurred.

If the Customer cancels within a short notice period before the scheduled service date, the Company reserves the right to retain the deposit and charge a cancellation fee, which may be up to a specified percentage of the total quoted price, in order to cover lost bookings and allocated resources.

Where the Customer requests a change of date or significant change in the scope of Services, the Company will use reasonable endeavours to accommodate the request, but cannot guarantee availability. Changes may result in an adjustment to the price, especially during busier periods or for moves beyond the originally agreed service area.

The Company may cancel or postpone a booking in the event of circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, industrial action, road closures or safety concerns. In such cases, the Company will aim to offer a rebooking at the earliest suitable opportunity and will not be liable for any consequential losses arising from such cancellations.

8. Access and Parking

The Customer must ensure that safe and reasonable access is available at both collection and delivery addresses. This includes access for vehicles, clear hallways, staircases, lifts where applicable, and safe entry and exit routes.

Any cost of parking fees, fines, congestion charges, charges for toll roads or similar costs directly incurred in the course of providing the Services may be added to the final invoice and must be paid by the Customer.

If suitable parking cannot be arranged, the Company may, at its discretion, proceed with the move subject to additional charges for extended loading or unloading times, or may refuse to undertake the job if safety or legality would be compromised.

9. Packing and Customer Preparation

Where the Customer undertakes the packing, the Customer is responsible for ensuring that all items are properly protected and labelled. The Company is not liable for damage arising from inadequate or improper packing carried out by the Customer.

If the Company provides packing services, it will use suitable materials and take reasonable care in packing the Goods. The Customer should identify any items of high value, fragility or special sensitivity so that they can be given appropriate attention.

The Customer must empty and defrost refrigerators and freezers in advance of the move and ensure that washing machines and similar appliances are disconnected.

10. Excluded and Restricted Items

The Company does not accept for removal or transport any of the following types of item.

Hazardous materials including gas cylinders, flammable liquids, chemicals, paint, aerosols, explosives or toxic substances.

Illegal items, including controlled substances or items possessed in breach of applicable law.

Perishable goods likely to perish or deteriorate during transit or storage.

Any item which the Company reasonably believes may present a risk to health, safety or property.

The Customer must inform the Company of any items of unusual value or sensitivity and the Company reserves the right to refuse to transport such items or to apply specific conditions to their transport.

11. Liability and Limitations

The Company will exercise reasonable skill and care in handling, packing, loading, transporting and unloading the Goods.

However, the Companys liability for loss or damage to Goods is subject to the following limitations.

The Company is not liable for any loss or damage to Goods arising from inadequate packing by the Customer, inherent defects or vulnerabilities in the Goods, normal wear and tear, or circumstances beyond the Companys reasonable control.

Liability is limited to a reasonable cost of repair or replacement, taking into account the age, condition and value of the item immediately prior to the loss or damage, subject to any overall cap stated in the quotation or applicable insurance policy.

The Company is not liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss arising from delay, unless such loss arises directly from the Companys negligence and this exclusion is not permitted by law.

The Company does not exclude or limit its liability for death or personal injury caused by its negligence, or any other liability that cannot lawfully be excluded or limited.

12. Delays and Waiting Time

The Company will take reasonable steps to adhere to agreed dates and times, but any timings given are approximate and may be affected by traffic, weather, access issues and other factors.

If the start or completion of the Services is delayed due to reasons beyond the Companys control, including delays in receiving keys, restricted access or issues at the property, the Company may charge a waiting time fee at its standard hourly rate or as otherwise stated in the quotation.

The Company is not liable for any loss or expense incurred by the Customer as a result of such delays, other than as may be recoverable under applicable law.

13. Waste Regulations and Disposal

The Company operates in accordance with applicable UK waste management and environmental regulations.

The Company will only remove and dispose of waste items where this has been specifically included in the quotation or agreed in writing as part of a clearance or disposal service.

Where disposal services are provided, the Company will use licensed disposal facilities or transfer stations where required by law and will take reasonable steps to ensure that waste is managed responsibly.

The Customer must not include hazardous, prohibited or regulated waste within the Goods unless this has been expressly agreed in advance and can be handled in compliance with relevant regulations. Any additional costs or penalties that arise from the inclusion of such items without prior disclosure will be the responsibility of the Customer.

14. Claims and Complaints

If the Customer wishes to make a claim for loss or damage to Goods, the Customer must notify the Company in writing as soon as reasonably practicable, providing full details of the issue and any supporting evidence. Undue delay in reporting may affect the ability to investigate and may limit or invalidate any claim.

The Company will investigate any complaint or claim promptly and will keep the Customer informed of the progress and outcome. The Customer agrees to cooperate by providing access to inspect any damaged items and by supplying any documentation reasonably requested.

15. Insurance

The Company maintains appropriate insurance to cover its legal liabilities in providing the Services. The existence of such insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions or beyond the terms of the applicable insurance policy.

The Customer is encouraged to maintain their own contents or business insurance and to check whether their policy covers Goods in transit or during removal.

16. Data Protection and Privacy

The Company will collect and process personal data as necessary to provide the Services, manage bookings and comply with legal obligations.

Personal data may include names, contact details, addresses and information about the move. The Company will take reasonable steps to keep such data secure and will not sell or share personal data with unrelated third parties other than where required by law or necessary to perform the Services.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further or other exercise of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior agreements, understandings or arrangements, whether written or oral, relating to their subject matter.

The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date the updated terms come into effect.